Cluster Ops Manager – Bangalore, Mumbai, NCR

Scope

To manage all centres’ operations which includes staff, parents, vendors. Responsible for Profitability of the Centre.

Main Responsibilities

Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Directors / Managers of each assigned centre will report to this position.

• Responsible for operational readiness of NEW centre roll-out. 
• Responsible for operational efficiency & service delivery
• First point of contact for escalation from parents (customers)
• Accountable for the Quality & Service consistency of the cluster
• Coach the centre heads for individual development & quality of centre leadership
• Accountable for staff efficiency at centre level & overall retention rate of the cluster
• Co-Own revenue targets of cluster with business team

Competencies & Skill Set

Good Communication Skills; Service & Solution mind set; Self driven personality & team player; Live by personal Quality, Value & Ethics; Work with high career values; Respect “Diversity in workplace”.